TEXT or CALL: 212-203-6802
You will get the fastest response by text. If you call and we don’t pick up, it’s not personal. Just means we’re giving the athlete on our table our A-game, probably running roughshod on a stubborn IT band. But you’re super important to us, and we’ll get back to you ASAP if you leave a voicemail.
To BOOK NOW, text us THE FOLLOWING:
Your full name, why you’re reaching out to us, and how you found us.
Want costs? Send us a pic of the front and back of your insurance card. We’ll check the details of your coverage, and let you know exactly what your financial responsibility will be to work with us.
Include your date of birth. We’ll need it to verify benefits.
Keep in mind we are an OUT OF NETWORK practice. We offer a much higher caliber of care than in-network PT mills. If you’re looking for the cheapest option for physical therapy, keep looking. Let’s not waste each other’s time. But if you want the best, that’s us.
LOCATION
Our address is 1690 2nd Ave @ East 87th Street on the Upper East Side in New York City. We also work with athletes all over the world through virtual sessions. No matter where you are, we’d love to work with you.
Need directions? Here you go.
What To Expect At Your Appointment
WHAT TO WEAR
We will conduct a full body movement assessment and ask for your medical and athletic history. You will have our undivided attention, which may need to be directed at you from all angles, so dress comfortably or bring workout clothes.
Please understand we’ll need access to the part of you that hurts. Generally speaking, patients prefer to wear capris, leggings or shorts. If we’ll be working on your upper body, a sports bra and tank top are ideal. As a rule of thumb, if we need to treat it, you’ll need to show it. Your feet may also be bare, so please consider that in advance, for our sake and yours.
You’ll have access to showers and towel service.
WHAT TO BRING
If you suspect your footwear is contributing to your pain or issues, please bring those bad boys with you so we can check them out firsthand.
If you haven’t already sent over your insurance card and prescription if you have one, text them to us at 212-203-6802 or bring them with you.
Please fill out our intake form online before your appointment. We appreciate you taking care of this in advance so we can focus on your body and how it moves instead of paperwork. If you did not receive a link to it, check your spam/promotions folder. If it’s not there, text us at 212-203-6802.
Questions, comments, concerns or general freak outs? Bring them! We’ll address them all.
VIRTUAL SESSIONS
For virtual PT sessions via FaceTime or Zoom, you just need a computer or smartphone and room to move. It’s helpful if you’re able to have someone else there to move your device around for you, so we can see multiple angles while you focus on moving. But don’t sweat it if that’s not possible!
EXPECTATIONS
We want to dedicate your entire appointment to your care, so please be ready to roll when you show up, or arrive early to change.
Whether you’re coming in person or working with us virtually, expect to leave your evaluation with a solid understanding of the road ahead and the plan of care your PT has mapped out for you. You will also receive homework exercises tailored to your needs and goals to empower you to self-manage your pain and further your recovery. Before you leave, your PT will walk you through the exercises in detail. But you’ll also have access to an app and online portal that outlines everything you should be doing. We don’t expect you to remember everything!
CANCELATION POLICY
We can’t wait to work with you, but if something comes up, please call us ASAP. We’ve carved out time just for you, and bailing on your appointment in less than 24 hours results in a $100 cancellation fee, even if you let us down gently. That’s a bummer for everyone and more importantly, delays you getting better. So let’s avoid all of that and get you in here!
DIRECTIONS
Our address is 1690 2nd Avenue @ East 87th Street. Need a map? Here you go.